I have been in the travel industry for over 30 years. I started my career working with high end comped gamblers in Las Vegas and learned the importance of customer service early on. My attention to detail and narrowing down the best fit for my client is what makes my services unique. I am accessible to my clients and truly care about their vacation. My clients have confidence knowing I am there for them every step of the way.
In this episode, we chat with Dana Rubin, Owner of Dana Rubin Casino Services and Dana Rubin Travel. Dana has been booking travel for over 25 years and started in the industry by helping to manage and book high-end travel for V.I.P. casino customers and then started her own business in the early 2000s. During our chat, she shares the different ways she’s had to pivot her business and how she’s taken advantage of the changes in marketing opportunities with social media.
Dana Rubin hopes that what happens in Vegas, doesn't stay in Vegas. That's because Rubin, who is the owner of her Northbrook-based casino and travel consulting company, Dana Rubin Casino Services, wants to make sure her clients tell their friends all about the trips she plans for them.
"My whole business is referrals and repeat business, but even more, I truly care about making the trip perfect from start to finish," said Rubin. "I care about it like it's my own."
I started booking travel in 1990 for comped casino gamblers vacationing to Las Vegas, Atlantic City, Bahamas, Aruba and Puerto Rico.
I expanded my business in 2005 and opened up my services to all travelers (not only gamblers). I am an expert in All Inclusive resorts and luxury properties in Mexico and the Caribbean. I specialize in family travel, group travel, honeymoons, anniversaries or anyone just looking to get away for sun and fun!
E-mail me or submit inquiry form to gather basic trip details (Where, when and who will be traveling).
Once I receive form, I will see if we are the right fit to work together on your vacation. You can expect to hear back from me within 24 hours.
After we have a complimentary phone consultation, I will get to work finding your “best fit”! My clients tell me that my personal live video and pictures from my resort inspections really help them narrow down their options pretty quickly!
Once booked, I am here for you every step of the way. I keep in touch with you before your trip and am available to answer any questions at anytime. I provide valuable insider “tips and tricks” on your resort and destination to be well prepared for your vacation. I am your liason to assist if needed before, during and after your vacation should issues arise.
• Consult with the client and narrow down your best fit
• Book your resort, airport transfers, travel insurance, excursions